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Terms and Conditions

1. Introduction

Welcome to LuminousEvents.com. By accessing our website and purchasing our products, you agree to be bound by these terms and conditions. Please read them carefully.

2. Services and Transactions

We reserve the right to withdraw and cancel services at any time. All financial transactions are processed securely, and we are not responsible for any banking fees incurred.

3. Customer Expectations

We strive to provide accurate information on our website. However, we do not warrant that the information is free from errors. We are not liable for any information errors or website downtime.

4. Copyright and Usage

All content on this website, including images, text, and software, is the property of LuminousEvents.com and is protected by copyright laws. Users may not adapt, distribute, or use the content for commercial purposes without our written consent.

5. User Behavior

We expect our users to behave lawfully and respectfully. The following actions are prohibited:

Unlawful behavior
Hate speech or bullying
Promotions or spam
Any other behavior that is deemed inappropriate

6. Account Management

We reserve the right to disable user accounts at our discretion.

7. Other Terms

Any other terms or conditions that protect us or our users will be enforced as necessary.

Contact Us

If you have any questions about these terms, please contact us at info@luminousevents.store

Return and Refund Policy

1. Terms of Return

Return Period: Customers can return items within 30 days from the date of purchase.

2. State of Return

Condition: Items must be unworn, unused, and in their original packaging with all tags attached.

3. Reason for Return

Accepted Reasons: Returns are accepted for items that are damaged, defective, or incorrect as per the order.

4. Process for Return

Initiate a Return:
- Customers can initiate a return by contacting our customer service at info@luminousevents.store
- Provide the order number, reason for return, and any supporting photos if the item is damaged or incorrect.
Return Shipping:
- Once the return is approved, customers will receive a return shipping label.
- Items should be securely packaged and returned to the address provided on the return label.

5. Process of Refund

Refund Terms:
- Once we receive and inspect the returned item, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
Refund Duration:
- Refunds typically take 5-10 business days to appear in the customer's account, depending on the payment provider.
Payment Details:
- Customers will receive a confirmation email once the refund has been processed.

6. Contact Details

For any questions or concerns regarding returns and refunds, please contact our customer service team:
- Email: info@luminousevents.store